Code, brains, and the gap between them.

I spent a career writing software, most of the last decade of it in fraud analytics, and the whole time I kept running into the same two problems.

The first is that people are taught programming backwards. They get handed a language and told the hard part is the punctuation. The second is that two completely reasonable people can be in the same conversation and get nothing out of it, because neither one can see inside the other's head.

Both of those are books now. This is where the parts that don't fit in a book go.